Delani Weaver
Multimedia Content Developer
My passion for journalism and content development and social media are my strongest points. I have successfully worked on internet marketing and social media campaigns with professional experience and knowledge of Facebook, Instagram, Twitter, Linkedin, Pinterest and Google+.
I understand and actively follow social media and internet trends as well as the tools that govern them, providing the expertise to ensure social media growth and effective strategy.
I have the ability to creatively and effectively communicate complex ideas with consumers from marketing and advertising to newsletters and press releases.
Act as a liaison between customers and Microsoft. Resolve customer queries and issues via phone, email, or mail. Thoroughly and efficiently gather customer information. Educate the customer where applicable to prevent the need for future contacts. Document interaction and resolution through content tracking. Maintain a balance between company policy and customer benefit in decision making. Continuously evaluate and identify opportunities to drive process improvements that positively impact
the customer's experience.
2016-PRESENT
Microsoft Corporation - Tier 3 Communications
My Resume
PROFESSIONAL INFO
When I say "work" I only mean writing. Everything else is just odd jobs.
-Margaret Laurence
PROFEESIONAL EXPERIENCE
Manage, edit and track incoming and outgoing content for the Neiman Marcus and Horchow websites. Consistently use FilemakerPro and Microsoft Office Suite to facilitate all work activities.
2015
Neiman Marcus Group - Content Coordinator
Provide excellent customer service in resolving account issues and providing solutions. Entrusted with highly sensitive financial records and account information. Exhibit independence, active listening and interpersonal skills. Acknowledging and empathizing with the customer’s situation while being able to balance customer satisfaction, productivity and sales to ensure the customer needs are met. Research and report current trends related to finance, debit card security and added value to account holders via social media.
2014 - 2015
Capital One Bank - Consumer Service Banker
EDUCATION
Develop, write and edit stories on a daily basis. Coordinate, organize and conduct interviews with community members, leaders and elected officials. Worked directly with publisher and art director to develop creative story ideas and content. Communicated and presented ideas, updates and completed stories to entire publishing staff. Track and follow social media topics and trending subjects. Regularly attended meetings to contribute editorial and content strategies. Responsible for research and fact checking to produce accurate stories. Proofread, rewrite headlines and press releases. Website management. Coordinated development and delivery of weekly e-newsletter.